PCS Precision (Aust.) | ABN 69 002 543 437
Effective date
12 August 2026
Overview
PCS Precision aims to supply reliable products and services that meet customer requirements. This policy explains
our approach to returns, refunds, repairs and replacements for products purchased through our website.
Australian Consumer Law
Products and services supplied by PCS Precision are subject to applicable consumer guarantees under the
Australian Consumer Law. Where a product or service does not meet an applicable consumer guarantee, you may be
entitled to a repair, replacement, refund, cancellation or other remedy depending on the circumstances. Nothing in
this policy removes those rights.
Faulty, damaged or incorrect products
If a product arrives damaged, is faulty, materially different from what was ordered, or does not meet an applicable
consumer guarantee, contact PCS Precision promptly. Provide your order or invoice number and, where relevant,
photographs or a description of the issue. We may need to assess the product before determining the appropriate
remedy.
Change of mind
Where there is no fault and a product is being returned simply because you have changed your mind, PCS Precision
may accept a return at its discretion and subject to the product being unused, in original saleable condition and
returned with original packaging and accessories. Return freight is generally the customer's responsibility.
Customised, specially ordered, configured or non-standard products may not be eligible for change-of-mind return to
the extent permitted by law.
Calibration and service work
Calibration, testing, verification, servicing and repair services are generally arranged for a particular customer, item or
application. If you have concerns about completed work, contact PCS Precision promptly so we can investigate and,
where appropriate, correct the issue.
Return authorisation
Contact PCS Precision before returning a product. We may provide return instructions or a return authorisation
reference.
Refunds
Where a refund is approved, it will generally be made using the original payment method where practicable.
Processing time may depend on the payment provider or financial institution.
Contact
PCS Precision (Aust.), Unit 11, 21–23 Daniel Street, Wetherill Park NSW 2164. Phone: (02) 9756 1944. Email:
info@pcsprecision.com.au.
